Terms of Service

Last updated: March 29, 2026

These Terms of Service ("Terms") govern your access to and use of the Auditora.ai platform, website, and related services (collectively, the "Service") operated by Auditora.ai ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

Auditora.ai is a software-as-a-service (SaaS) platform that uses artificial intelligence ("AI") to assist in business process analysis, including but not limited to: BPMN diagram generation, SIPOC analysis, FMEA tables, risk identification, maturity assessments, and process documentation.

2. AI-Generated Content — Important Disclaimer

ALL CONTENT, REPORTS, ANALYSES, DIAGRAMS, RISK ASSESSMENTS, RECOMMENDATIONS, AND ANY OTHER OUTPUT GENERATED BY THE SERVICE ("AI-GENERATED CONTENT") IS PRODUCED BY ARTIFICIAL INTELLIGENCE AND IS PROVIDED SOLELY FOR INFORMATIONAL AND ANALYTICAL PURPOSES AS A STARTING POINT FOR FURTHER PROFESSIONAL ANALYSIS.

You expressly acknowledge and agree that:

AI-Generated Content does not constitute professional consulting, auditing, legal, financial, compliance, risk management, or any other form of professional advice.
AI-Generated Content may contain errors, inaccuracies, omissions, hallucinations, or incomplete information. AI systems are inherently imperfect and their outputs are not infallible.
AI-Generated Content must be independently verified, validated, and reviewed by qualified human professionals before being used for any business decision, compliance determination, audit process, or operational change.
You are solely and exclusively responsible for any decisions, actions, or omissions based on AI-Generated Content.
The Service does not replace the judgment of licensed auditors, consultants, lawyers, accountants, engineers, or any other qualified professionals.
Results generated from website analysis are based on publicly available information and logical inferences, not on audits or inspections of actual operations.

THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, SUITABILITY, OR TIMELINESS OF ANY AI-GENERATED CONTENT.

3. Use at Your Own Risk

The Service and all AI-Generated Content are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and any warranties arising from course of dealing or usage of trade.

You use the Service and any AI-Generated Content entirely at your own risk. You assume full responsibility for determining the appropriateness of using the Service and for any consequences resulting from such use.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including but not limited to: loss of profits, revenue, data, business, goodwill, anticipated savings, or any other intangible losses, arising out of or in connection with:

Your use of or inability to use the Service;
Any AI-Generated Content, including errors, inaccuracies, or omissions therein;
Any decisions, actions, or omissions made in reliance on AI-Generated Content;
Unauthorized access to or alteration of your data;
Any third-party conduct on the Service;
Any other matter relating to the Service.

(b) THE COMPANY'S TOTAL AGGREGATE LIABILITY for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to the Company in the twelve (12) months immediately preceding the event giving rise to such liability, or fifty United States dollars (USD $50.00), whichever is greater.

(c) THE FOREGOING LIMITATIONS SHALL APPLY regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or any other theory, and even if the Company has been advised of the possibility of such damages.

(d) Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the Company's liability shall be limited to the greatest extent permitted by applicable law.

5. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

Your use of the Service or AI-Generated Content;
Any decision or action taken based on AI-Generated Content;
Your violation of these Terms;
Your violation of any applicable law or regulation;
Any third-party claim resulting from your use or distribution of AI-Generated Content.

6. Acceptable Use

You agree not to:

Rely on AI-Generated Content as the sole basis for safety-critical, legally binding, or compliance-critical decisions without independent professional review;
Present AI-Generated Content as the output of a certified audit, licensed professional assessment, or regulatory compliance review;
Use the Service in any manner that violates applicable laws or regulations;
Redistribute, resell, or sublicense AI-Generated Content as a standalone product without authorization.

7. User Data and Intellectual Property

Your Data: You retain all rights to the data you provide to the Service. By using the Service, you grant us a limited license to process your data solely to provide the Service.
AI Outputs: AI-Generated Content is licensed to you for your internal business use under these Terms. The Company does not claim ownership of AI-Generated Content derived from your data.
Service IP: The Service, including its software, algorithms, models, interface, and documentation, is and remains the property of the Company.

8. Privacy and Data Processing

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the data practices described therein.

9. Subscription, Payment, and Cancellation

Access to certain features of the Service requires a paid subscription.
Fees are charged in advance on a recurring basis (monthly or annually).
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
The Company reserves the right to modify pricing with at least thirty (30) days' prior notice.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion.
Upon termination, your right to use the Service ceases immediately.
Sections 2, 3, 4, 5, and 12 of these Terms shall survive termination.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Your continued use of the Service after any modification constitutes acceptance of the updated Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Mexico, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be submitted to the competent courts located in Mexico City, Mexico, unless otherwise required by applicable consumer protection laws in your jurisdiction.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.

15. Contact

For questions about these Terms, contact us at: legal@auditora.ai

IMPORTANT NOTICE: These Terms of Service are provided as a template and should be reviewed and adapted by a qualified attorney in your jurisdiction before publication. The Company recommends obtaining independent legal counsel to ensure compliance with all applicable local, national, and international laws.